FAQ

All vases ordered take about 10-12 weeks for production. When the order is ready to ship, courier tracking will be sent to the e-mail address provided on the order form.

Please note any special requirements in the “Comments” section.

For information on shipping outside the United Kingdom, please see “How is my order shipped” below

All products are shipped from Cara's Somerset West (Cape Town!) Studio to Meg Hudson's Studio in the United Kingdom, where they are then sent out via trackable courier.

Shipping costs for orders shipped within the United Kingdom are based on the order amount and calculated automatically by the shopping cart. We ensure that all pieces are packed carefully and sent insured.

Expedited shipping is available. Please let us know of any special shipping requests in the "Comments" section of the order form or e-mail us at meghudsonstudio@gmail.com

If you are based outside of the UK, let us know which vases you are interested in purchasing and we will be able to give you an estimate of the shipping cost, including duties, as well as the time in transit.

Please contact us directly at meghudsonstudio@gmail.com to discuss this option.

Your satisfaction with our vases is very important to us. If your purchase fails to meet your expectations, we gladly accept returns, in line with the following policies:

Item damaged in shipment: Every order is packed carefully with high-quality cardboard and bubble bags to ensure that all items arrive at your door safely. In the event that your order is damaged during shipping, please notify us within 48 hours and save all of the packing material as required by the courier service to submit a claim. Handmade items are custom made and replacements require production time before they can be scheduled for shipment.

Item purchased by you: Except for special commissions, if you are dissatisfied with your purchase once you receive it, within 14 days of its receipt, you may return the item. Upon our receipt of the item in salable condition, we will replace the item with an item of equal value OR credit your purchase based on the original form of payment. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)

Item received as a gift: Should you wish to return an item received as a gift, please send back the item to us within 14 days of its receipt. We will gladly accept return of the item in salable condition and either replace it for another item of the same value OR issue a merchandise credit worth the value of the item on the date of return. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)

Please email Meg directly on meghudsonstudio@gmail.com with any questions you may have.

Thank you for your order.