Your satisfaction with our products is very important to us. If your purchase fails to meet your expectations, we gladly accept returns according to the following policies:
Item damaged in shipment: Every order is packed carefully with high-quality cardboard and bubble bags to ensure that all items arrive at your door safely. In the event that your order is damaged during shipping, please notify us within 48 hours and save all of the packing material (required by all couriers) to submit a claim. Handmade items are custom made and replacements require production time before they can be scheduled for shipment.
Item purchased by you: Except for special commissions, if you are dissatisfied with your purchase once you receive it, within 14 days of its receipt, you may return the item. Upon our receipt of the item, and once we have confirmed it is in saleable condition, we will replace the item with an item of equal value OR credit your purchase based on the original form of payment. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)
Item received as a gift: Should you wish to return an item received as a gift, please send back the item to us within 14 days of its receipt. We will gladly accept return of the item, and once we have confirmed it is in saleable condition, we can either replace it for another item of the same value OR issue a credit note worth the value of the item on the date of return. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)